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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nathan Marsden

Nathan Marsden

January 9, 2025

5  out of  5
rating by Nathan Marsden
"Christine Gray is fantastic, she is detailed, knowledgeable responsive and a pleasure to work with. She consistently takes ownership and exceeds expectations"
We responded:
"We're glad to hear Christine has been a pleasure to work with in helping take care of your insurance needs! Thank you for your business and taking the time to leave a review."
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Sara Buhrman

January 7, 2025

5  out of  5
rating by Sara Buhrman
"Christine has been so good to us! She is always working to get us the best possible savings and so responsive. We have loved working with her!"
We responded:
"We're pleased to know working with Christine for your insurance needs has been a pleasurable experience! Thank you for your business and taking the time to leave us such a good review. "
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chris esdorn

January 7, 2025

5  out of  5
rating by chris esdorn
"Shauna Nelson has been my State Farm agent for three decades, and I highly recommend her to anyone. With multiple policies under her care, she always answers my calls and provides tailored solutions for my ever-changing insurance needs. Whether it's home, auto, or other coverage, I trust Shauna to find the best protection at the best price, no matter the current rates. While I always agree with her recommendations, I know she has me fully covered and always acts in my best interest. With Shauna, I never have to worry about my insurance!"
We responded:
"Chris, we appreciate your business and loyalty all these years! We're pleased to know you've been so happy working with Shauna! Thank you for taking the time to leave such a glowing 5-star review. We appreciate you!"
Profile photo of Austin Stone

Austin Stone

January 7, 2025

5  out of  5
rating by Austin Stone
"I’ve worked with Billy Swails for years. Great service and knowledgeable team. Christine is amazing"
We responded:
"We appreciate your business and the great review! Thank you!"
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Lori Taylor

January 4, 2025

5  out of  5
rating by Lori Taylor
"Christine is very responsive and professional."
We responded:
"Thank you for taking the time to leave us a 5-star review! We appreciate your business and glad you've enjoyed working with Christine!"
Profile photo of Scott McLeod

Scott McLeod

January 3, 2025

5  out of  5
rating by Scott McLeod
"When I relocated to Charleston, I developed a fantastic professional relationship with Ms. Gray. Always very proactive, expedient , with a friendly voice or welcoming smile and get it done attitude. I’ll use Billy Swells and his amazing staff for years to come"
We responded:
"It's our pleasure helping you with your insurance needs and happy to hear you've had a great experience working with Christine as well as our entire Billy Swails team! Thank you for taking the time to write us such a great 5-star review! We appreciate you! "
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Rich Glass

January 2, 2025

5  out of  5
rating by Rich Glass
"Christine with Billy Swails is an absolute pleasure to work with, I would recommend them for all your insurance needs!"
We responded:
"Thank you for the great review! I'm glad you've enjoyed working with Christine and we appreciate your business, Rich! "
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Mark Calabrase

December 20, 2024

5  out of  5
rating by Mark Calabrase
"Mary Caroline does a great job & is always very helpful if I have any questions. I can always count on her to help me find a competitive car & home policy that fits my budget. Tks Billy for a great hire!"
We responded:
"Thank you for the kind review, Mark! I'm glad Mary Caroline has been helpful in handling your insurance needs. Yes, I do take pride in our great team and our focus on customer service. We appreciate your business and also you taking the time to write the 5-star review!"
Profile photo of Danny Rowland

Danny Rowland

October 24, 2024

5  out of  5
rating by Danny Rowland
"State Farm has always been good to me. I have all of my insurance with Billy Swails State Farm and Mary Caroline is my go to person. She is responsive , Knowledgeable, respectful and fun to work with. i recommend Mary Caroline at state farm for all of your insurance needs. Danny Rowland"
We responded:
"Danny, thank you for being a loyal customer for over 45 years! We appreciate your continued business over the years and glad to hear Mary Caroline is taking good care of you! Thank you for taking the time to leave a review for our Billy Swails State Farm office."
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Charlie Thompson

September 19, 2024

5  out of  5
rating by Charlie Thompson
"We switched to State Farm Billy Swails a few years ago. We got great rates and super service on combined products. I recommend Mary Caroline Heath in this office. She extremely knowledgeable and helpful. Such a benefit to have a local go to person for our insurance needs."
We responded:
"We're so glad you appreciate the benefit of having a local agent with us here at our Mt. Pleasant State Farm office! Happy to hear Mary Caroline has been of great service to you. Thank you for taking the time to write your 5-star review!!"
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Ronald Schneider

September 5, 2024

5  out of  5
rating by Ronald Schneider
"Mrs.Elizabeth Wall is by far the best agent that I have ever dealt with! She took care of everything that I requested and did so in a timely manner. She is definitely an asset to the company. Thank you!!"
We responded:
"Thank you for the great review and so glad you've been happy working with Elizabeth! Yes, we're blessed to have her and appreciate your kind words and your business!"
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sharon smith

August 28, 2024

5  out of  5
rating by sharon smith
"Mary Caroline does a great job! She is helpful, professional, knowledgeable and always ready to answer my questions! I've been with agency since 2008 and with State Farm since 1969! Great company and great agency!"
We responded:
"Thank you for your positive review AND for your loyalty not only to our office, but to State Farm as a company for so many years! We're glad you've enjoyed working with Mary Caroline and happy with the customer service our agency has to offer! We appreciate you!"
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James Hendricks

August 23, 2024

5  out of  5
rating by James Hendricks
"Christine has been my agent for quite a few years. She and Mr. Swails have been there for me since the very beginning. I can't even remember having any other car insurance company. Christine just recently got my monthly bill decreased too. That always makes me happy. Thanks so much."
We responded:
"We appreciate your loyalty to our State Farm office and the kind words! I'm glad you've been so pleased with our service. Thank you for your review! "
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Miles Kinnamon

August 20, 2024

5  out of  5
rating by Miles Kinnamon
"Great experience Great customer service"
We responded:
"We appreciate your review and you taking the time to share your great experience with us! Thank you!"
Profile photo of Derek Walden

Derek Walden

August 16, 2024

5  out of  5
rating by Derek Walden
"Shauna Nelson responded to my email to Billy Swails and was prompt, courteous and efficient. She also saved me money on my homeowners as well as updating personal liability. I can personally recommend her!"
We responded:
"We appreciate the review and glad to know you're happy with Shauna's service AND she helped you save money on you homeowner's insurance! Thank you!"
Profile photo of Janet Vanderhorst

Janet Vanderhorst

August 15, 2024

5  out of  5
rating by Janet Vanderhorst
"I truly thank the Lord for sending Christine Gray my way. I Didn’t know what was the best thing to do at the time with renewing the previous policy but Christine helped me immensely with finding my home insurance coverage. She calmed my nerves and put me in a coverage that was the best for me. Thank the Lord for her! Thanks for all you do!"
We responded:
"Thank you for the kind review and glad Christine was a great help taking care of your homeowner's insurance! We appreciate your business! Thank you!"
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Janice Thomas

July 26, 2024

5  out of  5
rating by Janice Thomas
"We have been with Billy Swail's State Farm since 1981 and have been extremely pleased with their service. From Hurricane Hugo to a couple of auto accidents that were not our fault, they have taken good care of us. We appreciate their helpful services."
We responded:
"We appreciate your 5-star review AND for being a loyal customer for over 43 years!! Thank you!"
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Janet Lockett

June 23, 2024

5  out of  5
rating by Janet Lockett
"Mary Caroline reviewed and updated my daughter’s auto policy and saved $$ by taking time to ensure necessary coverage. Very impressed with her professionalism with a Charleston hometown friendliness. If you’re new to the area or just looking for the best coverage, Definitely recommend making an appt. or dropping in!"
We responded:
"We appreciate the review and glad you were impressed with Mary Caroline's service while helping your daughter out with her insurance! Thank you!"
Profile photo of Liza Sanders

Liza Sanders

June 7, 2024

5  out of  5
rating by Liza Sanders
"Our agent, Christine Gray is always great to work with, quick to assist, kind, professional and knowledgeable. Highly recommend!"
We responded:
"Thank you for the 5-star review! We appreciate it and appreciate YOU as a customer! "
Profile photo of Chadd Hamilton

Chadd Hamilton

June 3, 2024

5  out of  5
rating by Chadd Hamilton
"We have been doing business with this office for 20+ years and the folks here are top notch."
We responded:
"Thank you for the kind review AND for being a loyal customer for over 20 years!"
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Jeffrey Eglen

May 29, 2024

5  out of  5
rating by Jeffrey Eglen
"Christine is very professional and is always on top of things! We’ve been with State Farm for many years. Very nice group of people."
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ERIC DEMOURA

May 11, 2024

5  out of  5
rating by ERIC DEMOURA
"Christine was very helpful and professional. First class service."
We responded:
"Thanks Eric. We appreciate your business"
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Rob Norvelle

April 12, 2024

5  out of  5
rating by Rob Norvelle
"Love working with Christine and the State Farm team. Unparalleled service and care for the customer. Highly recommended!"
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Dylan Jenkins

April 3, 2024

5  out of  5
rating by Dylan Jenkins
"Christine has been a pleasure to work with. She is very quick to respond and a wealth of knowledge."
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Taylor K

March 27, 2024

5  out of  5
rating by Taylor K
"Amazing service with Brian! He explained all of the policy’s I was getting and was very helpful! Thank you Brian"