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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Walt Young

September 20, 2023

5  out of  5 rating by Walt Young
"I have had nothing but good experiences as a client of this State Farm office. My agent, Mary Caroline, is very responsive and adaptable to requests, even when they pop up unexpectedly. Would highly recommend!"

Holly Rittenhouse

September 8, 2023

5  out of  5 rating by Holly Rittenhouse
"Did an auto policy review with Christine Gray in Billy’s office. She knows her insurance and did a great review of my auto policy. Thank you Christine. 5 ⭐️⭐️⭐️⭐️"

Denise Swift-Hendricks

September 7, 2023

5  out of  5 rating by Denise Swift-Hendricks
"Mary Caroline in Bily's office is wonderful to work with. With all of our personal and business policies there, it's convenient and she knows all about us and provides 5 Star Service every time."

Kevin Price

September 6, 2023

5  out of  5 rating by Kevin Price
"Honest and direct, they will work hard to give you the best rates and the most trusted care to that which you choose to insure. I’ve been with them since I started adulting in the early aughts… they’ve always done me well, thank you Mr. Swails and team. Thank you!"

David Wedlake

August 10, 2023

5  out of  5 rating by David Wedlake
"This office has be a delight to work with! I have been with State Farm for years and when I relocated to SC form Wisconsin Billy Swails made the transition seamless. If you’re looking for a quality insurance company and agency I highly recommend Billy Swails. My agent is Christine, ask for her you will not be disappointed!!"

Mary Bradley Heath

June 30, 2023

5  out of  5 rating by Mary Bradley Heath
"Mary Caroline is the BEST! She is super quick to respond and answer any questions I have. As a young person navigating adulting, she has been so helpful in making sure I am all set with the best insurance out there!"

Avery Smith

June 20, 2023

5  out of  5 rating by Avery Smith
"Great service! Staff was knowledgeable and quick to the point. Thank you Christine and the State Farm team!"

Debbie Miranda

June 15, 2023

5  out of  5 rating by Debbie Miranda
"I enjoyed working with Christine for our insurance needs. She was prompt with responses when we switched companies, and offered us different options that met our needs."

Pat Belec

June 4, 2023

5  out of  5 rating by Pat Belec
"My insurance company. Great caring service."

Ben Rosser

April 29, 2023

5  out of  5 rating by Ben Rosser
"Nothing but positive feed back from the whole Billy Swails Team!! Christine has always been there for me ever since iv had State Farm and I couldn't be more thankful for her service & commitment! Thank You Again!! Ben Rosser"

Drew Mahaffey

April 19, 2023

5  out of  5 rating by Drew Mahaffey
"Worked with Christine Gray to add a new vehicle on my policy. Her communication and timely execution was much appreciated before I drove off the lot to feel at ease while driving home."

Laura Whitley

March 30, 2023

5  out of  5 rating by Laura Whitley
"We have tried others and always come Back to Billy Swails office. Emily Mitchener reminded me today of how amazing they really are. She took my crazy request and completely carried it out with kind words and a positive attitude! She did, for me, what I should have been able to do by myself, but lacked the skills! She even called to give me updates as she was working. The best insurance to deal with, by far! Thanks, Emily!"

Alexander Haney

March 30, 2023

5  out of  5 rating by Alexander Haney
"“Didn’t end up getting insurance but stopped in and talked to some very nice people up front.”"

Rachel Dodd

March 22, 2023

5  out of  5 rating by Rachel Dodd
"Mary Caroline at this local State Farm agency was a pleasure to work with! Very knowledgeable with policy options, gave me great advice and was quick to get my auto policy in place. Reasonable pricing too."

Tony S

March 14, 2023

5  out of  5 rating by Tony S
"Christine Gray was a pleasure to work with and she demonstrated a lot of knowledge about State Farm's home and auto policies. She was also able to increase my coverage levels while also lowering the rates I was paying with my previous provider. I'm very satisfied with her support at this time and I would recommend giving her a call to discuss your insurance needs."

Laporcha Lewis

March 14, 2023

5  out of  5 rating by Laporcha Lewis
"Christine made my process of getting insurance so easy. She gave me the best rate possible, and had a great response time. She is very diligent and helpful! I would refer her to anyone!"

Lauren Thompson

March 7, 2023

5  out of  5 rating by Lauren Thompson
"Christine at Billy Swails - State Farm, is AMAZING! So helpful, prompt to respond, had all my questions answered without having to ask and quick to get the job done! Thank You, Christine!"

jerry back

March 4, 2023

5  out of  5 rating by jerry back
"Very helpful always looking out for clients best interest"

Michael Ricciardone

February 24, 2023

5  out of  5 rating by Michael Ricciardone
"I have been a customer of the Billy Swails State farm agency for over 36 years. Mr. Swails has always been there for me and my family providing multiple car, houses and personal property policies over the years. I would never consider changing insurance agencies because of the professional, timely and quality services he and his team has provided. I have been directly working with Ms. Christine Gray as my personal agent for years. She is extremely knowledgeable and reliable and has always provides excellent customer services. Kudos to Christine, Billy and the entire Agency team !"

Sheppard Construction

February 16, 2023

5  out of  5 rating by Sheppard Construction
"We recently switched multiple policies from various carriers to State Farm. Our Billy Swails State Farm Insurance Agent couldn't have made the transition easier. She worked diligently to streamline and clarify our policies (which was no small feat!), and ultimately saved us thousands of dollars a year in insurance costs. She is attentive, responsive and proactive with regards to our insurance needs. We highly recommend Billy Swails State Farm Insurance Agency."

Brenda Bryant

February 8, 2023

5  out of  5 rating by Brenda Bryant
"Christine did the best job of any agent I have ever had. Efficient professional smart."

Beth Johnston

February 6, 2023

5  out of  5 rating by Beth Johnston
"Christine is always fabulous to work with!"

PR Works Price

January 30, 2023

5  out of  5 rating by PR Works Price
"The staff at Billy Swails State Farm Insurance in Mt. Pleasant, SC has been incredibly efficient and kind to work with on home, auto, renters and other policies. They have patiently answered a lot of questions, assisted us with some updates and changes to a number of policies and promptly provided invoices and other info. We had a somewhat odd and complex situation and they were pros the whole way and continue to assist us to select the best options."

Audrey Johnson

January 27, 2023

5  out of  5 rating by Audrey Johnson
"Christine did a fabulous job taking care of my homeowners insurance within a very tight timeframe. She was very communicative and worked hard to get the best deal for me."

Glenn Barrineau

January 25, 2023

5  out of  5 rating by Glenn Barrineau
"Mary Caroline was wonderful to work with and saved me a lot of money on my homeowners and auto insurance. She was very professional and helpful. I highly recommend her for your insurance needs."