State Farm® Insurance Agent Billy Swails

"Thank you, Christine Gray, for your excellent, fast customer service today. Also, adding that you have always been very responsive to both my wife and me with our insurance needs during the last several years with our policies… Thanks again."

"Mary Caroline and the office staff are always wonderful for us. We switched a few years ago to State Farm and we have truly enjoyed working with them!"

"Billy's staff is always top notch. Recently I needed help adding a car. Christine Gray was there all the way. I've never been disappointed in the high level of service. Thanks Christine!!"

"I’ve been a customer at Billy Swails’ State Farm office for a little over a year now. I’ve been very pleased with the customer service I’ve received there! Mary Caroline Heath in particular is top-notch and goes out of her way to help me with any issue I have had. Thanks for being accessible and customer service driven!"

"Billy Swails' team, including Christine and Gretchen, have been absolutely fantastic! They are proactive, empathetic and helpful in taking care of you. We have multiple lines with them and highly recommend their team!"

"We always receive prompt and professional service from Christine. We’ve been insured for homes, boats and cars through Billy Swails for many years. I used to do internal audit and corporate training for a large insurance company. I know great service when I see it so thank you!"

"I have had the pleasure of working with Christine as my insurance agent, and I cannot recommend her enough! She is incredibly helpful, always taking the time to answer my questions and explain everything clearly. Her communication skills are excellent—she’s always prompt and thorough, making sure I feel informed and confident in my decisions. It’s rare to find someone so dedicated and reliable, and I truly appreciate all the support she has provided. If you're looking for an insurance agent who genuinely cares and goes above and beyond, Christine is the one!"

"Christine has been an absolute ROCKSTAR from the time we initially spoke and everyday since! I have been working with her and the team for over a year and she has done everything she can to get me the best rates and is always on top of stuff if I have questions or need something! I have already referred her out to multiple friends! Whether you are looking for car insurance, business insurance or anything in between ask for Christine!"

"Christine has been fabulous to work with since the minute I walked in the door. She was able to help with life and renters insurance and we also ended up adding auto to the mix a few mths later. She has always been available to help when I need it and gets back with answers to my questions quickly. I appreciate her very much."

"Christine Gray is fantastic, she is detailed, knowledgeable responsive and a pleasure to work with. She consistently takes ownership and exceeds expectations"

"Christine has been so good to us! She is always working to get us the best possible savings and so responsive. We have loved working with her!"

"Shauna Nelson has been my State Farm agent for three decades, and I highly recommend her to anyone. With multiple policies under her care, she always answers my calls and provides tailored solutions for my ever-changing insurance needs. Whether it's home, auto, or other coverage, I trust Shauna to find the best protection at the best price, no matter the current rates. While I always agree with her recommendations, I know she has me fully covered and always acts in my best interest. With Shauna, I never have to worry about my insurance!"

"I’ve worked with Billy Swails for years. Great service and knowledgeable team. Christine is amazing"

"Christine is very responsive and professional."

"When I relocated to Charleston, I developed a fantastic professional relationship with Ms. Gray. Always very proactive, expedient , with a friendly voice or welcoming smile and get it done attitude. I’ll use Billy Swells and his amazing staff for years to come"

"Christine with Billy Swails is an absolute pleasure to work with, I would recommend them for all your insurance needs!"

"Mary Caroline does a great job & is always very helpful if I have any questions. I can always count on her to help me find a competitive car & home policy that fits my budget. Tks Billy for a great hire!"

"State Farm has always been good to me. I have all of my insurance with Billy Swails State Farm and Mary Caroline is my go to person. She is responsive , Knowledgeable, respectful and fun to work with. i recommend Mary Caroline at state farm for all of your insurance needs. Danny Rowland"

"We switched to State Farm Billy Swails a few years ago. We got great rates and super service on combined products. I recommend Mary Caroline Heath in this office. She extremely knowledgeable and helpful. Such a benefit to have a local go to person for our insurance needs."

"Mrs.Elizabeth Wall is by far the best agent that I have ever dealt with! She took care of everything that I requested and did so in a timely manner. She is definitely an asset to the company. Thank you!!"

"Mary Caroline does a great job! She is helpful, professional, knowledgeable and always ready to answer my questions! I've been with agency since 2008 and with State Farm since 1969! Great company and great agency!"

"Christine has been my agent for quite a few years. She and Mr. Swails have been there for me since the very beginning. I can't even remember having any other car insurance company. Christine just recently got my monthly bill decreased too. That always makes me happy. Thanks so much."

"Great experience Great customer service"

"Shauna Nelson responded to my email to Billy Swails and was prompt, courteous and efficient. She also saved me money on my homeowners as well as updating personal liability. I can personally recommend her!"

"I truly thank the Lord for sending Christine Gray my way. I Didn’t know what was the best thing to do at the time with renewing the previous policy but Christine helped me immensely with finding my home insurance coverage. She calmed my nerves and put me in a coverage that was the best for me. Thank the Lord for her! Thanks for all you do!"